Customer Service
DERMABLEND. DEDICATED TO THE SCIENCE OF BETTER MAKEUP
Customer Service
Order Related QuestionsUS and Canada Consumers Only
EMAILPlease feel free to contact us by email at cs@dermablend.com
CALL 1-800-662-8011
Call our toll-free customer service number.
Operation Hours: Mon - Fri, 10:00 AM to 7:00 PM EST.
How May We Assist You?
We've gathered a comprehensive directory of our most frequently asked questions, just for you. If you can't find the answer you are looking for, please contact us by email at cs@dermablend.com.
How can I track my order?
You can also use the tracking number included in your shipping confirmation email. This tracking number can also be accessed via the Order History section for Dermablend registered members. If you have questions about your order, please call us at 1-800-662-8011 or email us and we will be happy to assist you.
When will I get an order confirmation number?
You will be shown an order confirmation number on the last page of checkout after you have submitted payment. You will also receive a confirmation email to the email address provided at checkout within 48 hours of order submission.
Can I use a foreign credit card?
We currently accept all major US credit cards which include: Visa, MasterCard, American Express, Discover, or debit cards with the Visa/MasterCard logo. We do not accept personal checks and money orders, or international forms of payment including non-US credit cards.
What are Dermablend’s shipping methods?
Dermablend ships via USPS and UPS to U.S. addresses. Dermablend will only ship via USPS to Canada. Please visit www.dermablend.ca for fast domestic orders within Canada.
Please note that due to Federal Air Safety regulations, orders containing Hazardous Materials ship via UPS Ground. UPS does not deliver on Saturday or Sunday. Hazardous products are not available for shipment to a P.O. box. Thank you for understanding.
Maximum Purchase Policy
Orders placed on Dermablend.com are limited to 5 units per product, with a maximum allowable purchase of $500 per order.
What are Dermablend’s shipping rates?
1. Standard Shipping Charges
- $7.00 flat rate (3-5 business days)
2. Priority Shipping (1-3 business days)
- USPS Priority Mail: $10.00 flat rate (1-3 business days)
- Next Day Air & 2nd Day Air: carrier calculated rates
Where can I Buy Dermablend Products?
Please visit https://dermablend.com/pages/customer-service-authorized-dealers
I can’t remember my password, how can I get it?
If you know your email, simply click here to receive an email to reset your password.
How can I unsubscribe from email/stop getting emails?
Log in to your Dermablend membership here and click on the ‘My Account’ link. If you are opted in to receive email, the email opt-in box will be checked. Simply uncheck that box and click the ‘Save Changes’ button and you will be unsubscribed from email.
How can I update my billing address?
If you are a consumer, log in to your Dermablend account profile here and click on the ‘Address Book’ link. The billing address on file will populate the form on this page. Make any changes necessary and click on the ‘Save Changes’ button and your new information will be saved.
How do I know which Dermablend shade is right for me? To find your perfect Dermablend shade, use our Shade Finder Database, take our quick Shade Match Quiz, or try our Virtual Try-On feature. Find these tools when you shop for each complexion product individually. Be sure to create a free Dermablend account to have this information stored into your Account Profile. Dermablend will use this information to tailor content and new product recommendations, just for you!
Disclaimer: All claims related to shade matching and product recommendations are the responsibility of Match My Makeup, and Dermablend distributes this information as is.
I have questions about a specific ingredient, who can I contact?
Please contact Customer Support at 1-800-662-8011 .
What is your return policy?
To return an item(s), please call 1-800-662-8011 and our customer service representatives will help process your return for orders within 30 days of purchase date.
When you return your purchase to Dermablend.com within 30 days of purchase date, you will receive a full refund to your original method of payment for the price of the item(s). A credit will be issued to the credit card that was used in the original purchase. We ask that you allow up to 30 days for the credit process once your return has been received.
Items received more than 30 days after purchase date may not be returned.
Only items purchased on Dermablend.com can be returned to Dermablend.com. Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase.
What countries/territories are Dermablend Professional products sold in?
- USA
- Canada
- Puerto Rico
Animal Testing
Dermablend Professional is PETA certified cruelty-free and does not test any of its products on animals. Dermablend Professional is not sold in China.
Are all Dermablend Professional products vegan?
Our portfolio is currently more than 80% vegan-friendly. In 2018, we made the decision to reformulate or discontinue the few formulas containing animal-derived ingredients (beeswax and carmine) in order to become 100% vegan-friendly starting 2019 and beyond.
What products do you have that are currently vegan?
Currently, our 100% vegan products are Loose Setting Powder, Smooth Liquid Camo Foundation, Flawless Creator™ Liquid Foundation Drops, Continuous Correction^TM^ CC Cream, Poresaver^TM^ Matte Makeup Primer, Illuminating Banana Powder, Leg and Body Makeup, Intense Powder Camo® Foundation, Power-Setter^TM^ Makeup Setting Spray, Lock and Last^TM^ Makeup Setting Spray, Makeup Dissolver, Insta-Grip™ Jelly Primer, and Compact Setting Powder.
Contact Us
For any other questions relating to your order, please contact a Dermablend Customer Representative at 1-800-662-8011 Monday - Friday, 10:00 AM - 7:00 PM EST.
Authorized Retailers
DERMABLEND. DEDICATED TO THE SCIENCE OF BETTER MAKEUP
Authorized Retailers
At Dermablend, we pride ourselves on our dermatologist-created, professional quality makeup. All Dermablend products go through rigorous testing to ensure the highest quality formula that meets our dermatological safety and efficacy standards. To ensure your Dermablend products are authentic, please purchase through an authorized retail partner or through a trusted dermatologist.
- Ulta
- Macy's
- Dillard's
AUTHORIZED ONLINE RETAILERS
Ensure your Dermablend product purchase is authentic when shopping online by purchasing from our authorized online retailers.
- Dermstore.com
- Lovelyskin.com
- Skinstore.com
- SkincareRX.com
- Amazon.com
IMPORTANT CONSUMER WARNING
Please be aware that if you purchase Dermablend product from a retailer not listed as authorized above, the product(s) may be contaminated, expired or counterfeit. They may not be safe to use and Dermablend will not take any responsibility for the purchasers’ dissatisfaction. The websites listed below who claim to sell Dermablend products have no relationship with our company and are NOT authorized retailers.
- Eislerchemist.com
- Jet.com
- Pandorabeauty.com
- Picksbuy.com
- Walmart.com
FAQs ABOUT DIVERSION
What is Diversion?Diversion is when products are sold in "unauthorized" places. For example, all genuine Dermablend are sold exclusively through authorized Dermablend skincare professional partners. Dermablend products that you find outside of these places are considered to be "diverted."
Why is Diversion Considered a Risk?
Diverted products can be counterfeit, diluted formulas, or old, expired formulas that may not be safe to use. This means if you buy our products from any other outlet other than authorized Dermablend skincare professional partners; we cannot guarantee that they are authentic (Dermablend products that will perform as tested).
User Content Permission Terms
We love hearing from you and when you share it with us. These User Content Permission Terms, together with our Privacy Policy and general site terms of use apply if you upload content (e.g. pictures or reviews) to our sites, hashtags, social pages or if you respond “yes” to a request by us to re-use your content.
These User Content Permission Terms provide your consent to Dermablend, affiliates and third party providers (collectively “Dermablend”) as follows:
You grant Brand a worldwide, royalty-free, non-exclusive, transferable right to use your video(s), photo(s) and/or other content posted online (e.g. Instagram, Facebook, Twitter, or other platform) in addition to those you have tagged with #Dermablend or a Dermablend campaign hashtag together with your social media handle, social media user name, profile picture, caption and location information you may have included in your content (“User Content”) in any media, including but not limited to on its webpages, social media pages and other digital media, newsletters, retailer sites, third party sites, print materials, in-store materials, television and other broadcast media, for its marketing and/or its advertising. Dermablend may use, reproduce, modify, delete in its entirety, adapt, publish, translate, create derivative works in any manner in its sole discretion.
You represent and warrant that you own all rights in and to User Content, you have permission from any person(s) appearing in User Content to grant the rights herein, you are not a minor.
The User Content it is a true and accurate expression of your honest belief based on use of Dermablend products and that you have and will disclose receipt of any free product or incentives in exchange for providing User Content.
You hereby release, discharge and agree to hold Dermablend and any person acting on Dermablend’s behalf harmless from any liability related in any way with the User Content.
You consent to Dermablend’s collection of any personal information you provide, and Dermablend’s use and disclosure of that personal information in connection with the use of your User Content as described above. Your personal information may be transferred to or accessible all over the world, and may be shared with affiliates or other trusted third parties working on [Dermablend’s behalf. By posting User Content with any Hashtag(s) or otherwise providing Dermablend with personal information, you agree to such collection, use, disclosure, transfer and processing of your information in accordance with these Permission Terms, Dermablend’s Privacy Policy , and applicable data protection laws and regulations.
Terms of Use
Thank you for visiting our site which is owned and operated by Dermablend, LLC (collectively, “We”, “Us”, or “Our”). Please read these terms of use (“Terms of Use”) carefully before using the services. THESE TERMS OF USE SET FORTH THE LEGALLY BINDING TERMS OF USE FOR YOUR USE OF THIS SITE AND ANY RELATED SERVICES, FEATURES, CONTENT, APPS, WIDGETS OFFERED (THE “SITE”) OR ANY PURCHASES YOU MAKE.
These Terms of Use apply to all users of the Site, including, without limitation, users who are contributors of content, information and other materials or services on the Site. If you do not agree with the Terms of Use, then you do not have the right to access, view, download or otherwise use the Site or purchase any cosmetics and, accordingly, you should not do so.
We may at our sole discretion change, add, or delete portions of these Terms of Use at any time on a going-forward basis. It is your responsibility to check these Terms of Use for changes prior to use of the Site, and your continued use of the Site following the posting of changes to these Terms of Use constitutes your acceptance of any changes.
Privacy
We have developed a Privacy Policy in order to inform you of our practices with respect to the collection, use, disclosure and protection of personal information. You can find the Privacy Policy, which is incorporated into these Terms of Use, on our home page and by using this Site you agree to the terms of the Privacy Policy.
General Terms of Use
Unless otherwise noted, the products and services on the Site are intended for personal, non-commercial purposes only. You agree to use the Site only for lawful, noncommercial purposes and in compliance with all international, federal, state and local laws. Except as expressly permitted in these Terms of Use, you may not use, reproduce, distribute, reverse engineer, modify, copy, publish, display, transmit, adapt, frame, link, rent, lease, loan, sell, license or in any way exploit the content of the Site.
Eligibility
You represent and warrant that you (a) are above the legal age of majority in your jurisdiction of residence, (b) have not previously been suspended or removed from the Site, (c) do not have more than one (1) account at any given time for the Site; (d) you will only provide us with true, accurate, current and complete information if you register for an account and/or Orders (defined below). If we believe or suspect that your information is not true, accurate, current or complete, or suspect fraudulent use of the site via any automated tools or otherwise, we may deny or terminate your access to the Site or Services (or any portion thereof) and (e) that you have full power and authority to enter into the Terms of Use and in doing so will not violate any other agreement to which you are a party.
Your Account
When you create an Account, you are required to provide your name and email address and select a password (collectively, your “Account Information”), which you must not transfer to or share with any third parties. If someone accesses our Site or Services using your Account Information, we will rely on that Account Information and will assume that it is really you or your representative who is accessing the Site and Services. You are solely responsible for any and all use of your Account Information and all Orders and activities that occur under or in connection with the Account. Without limiting any rights which we may otherwise have, we reserve the right to take any and all action, as it deems necessary or reasonable, to ensure the security of the Site and your Account, including without limitation, terminating your Account, changing your password, or requesting additional information to authorize transactions on your Account. You agree to be responsible for any act or omission of any users that access the Site or Services under your Account Information that, if undertaken by you, would be deemed a violation of these Terms of Use. You may not use anyone else's Account at any time, without the permission of the Account holder. Please notify us immediately if you become aware that your Account Information is being used without authorization. You agree not to register for more than one Account, register for an Account on behalf of an individual other than yourself without such individual's authorization, or register for an Account on behalf of any group or entity.
User Content
We welcome user comments, information and submissions. In addition, you and other users of the Site from time to time may have an opportunity to post on the Site certain ideas, concepts, information, data, text, music, sound, photographs, graphics, video, messages, comments on our products, advertising and other promotional materials or events, facts, advice, “tips”, opinions and other material (collectively, “User Content”). Subject to our Privacy Policy, all User Content that you post on this Site will be treated as non-confidential and non-proprietary to you and may be viewed by you and/or other users of this Site. You also agree that we, our affiliates and our licensees are free to use any ideas, concepts, know-how or techniques contained in any User Content you send to us for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products, services and content using such information, without any credit, notice, approval or compensation to you.
We cannot guarantee that other users will not copy, modify, distribute or otherwise use the User Content that you share. Therefore, if you have an idea or information that you would like to keep confidential and/or do not want others to use, do not post it on the Site. We and our affiliates are not responsible for any user’s misuse or misappropriation of any User Content you post on the Site.
Review of Submissions
We have no obligation to verify the identity of any users when they are connected to the Site or to supervise the User Content that has been provided by users. You acknowledge that we may or may not prescreen, monitor, review, edit or delete the User Content posted by you and other users on the Site. We and our designees retain the right to modify, move, refuse, block or remove any User Content, in whole or in part, for any reason or no reason, with or without notice. We and our designees also reserve the right to access, read, preserve, and disclose any information as we reasonably believes is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce these Terms of Use, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect our rights, property or safety, users of the Site and the public.
User Conduct
By posting User Content in or otherwise using any communications service or other interactive service that may be available to you on or through the Site from time to time, you agree that you are the sole responsible person and/or entity from which such User Content originated. Moreover, you agree not to access or use the Site for any purpose that is prohibited by these Terms of Use. You are responsible for all of your activity in connection with the Site.
By way of example, and not as a limitation, you agree not to (and shall not permit any third party to) use the Site to: (a) upload, post, e-mail, or otherwise transmit any User Content that is inaccurate, unlawful, harmful, threatening, embarrassing, abusive, harassing, tortious, defamatory, vulgar, obscene, offensive, profane, libelous, deceptive, fraudulent, invasive of another’s privacy, hateful, or contains or depicts nudity or explicit or graphic descriptions or accounts of sexual or violent acts (including, but not limited to, sexual language of a violent or threatening nature directed at another individual or group of individuals), or is otherwise inappropriate as determined by us in our sole discretion; (b) harm any person in any way; (c) upload, post, e-mail, or otherwise transmit any User Content that (i) victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of any impermissible classification, including, without limitation, religion, gender, sexual orientation, race, color, creed, ethnicity, national origin, citizenship, age, marital status, veteran status or disability; (ii) infringes any patent, trademark, trade secret, copyright, right of publicity or other intellectual or proprietary right of any party; and (iii) you do not have a right to transmit under any law or under any contractual or fiduciary relationship (such as insider information, intellectual, proprietary or confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); (d) upload, post, e-mail, or otherwise transmit any material that contains software viruses or any other computer code, files, worms, logic bombs or programs designed or intended to interrupt, disable, damage, destroy, or limit the functionality of the Site or any computer software or hardware or telecommunications equipment or any other similarly destructive activity; (e) obtain unauthorized access to any system, data, password or other information; (f) interfere with or disrupt the Site or servers or networks linked to the Site, or disobey any requirements, procedures, policies, or regulations of networks linked to the Site; (g) intentionally or unintentionally violate any applicable local, state, national, or international law, and any rules, regulations, orders, directives and the like having the force of law; (h) upload, post, e-mail, or otherwise transmit any material, or take any other actions with respect to your use of the Site, that would constitute, or would otherwise encourage, criminal conduct or conduct that could give rise to civil liability; (i) for commercial purposes, including, without limitation, submitting any material to solicit funds or to promote, advertise or solicit the sale of any goods or services; (j) solicit others to join or become members of any other commercial online service or other online or offline group or organization; (k) impersonate any other person or entity, including by providing any false personal information to us (including a false user name) or creating any account for anyone other than yourself; (l) submit any person’s identification documents or sensitive financial information; or (m) breaches the Privacy Policy. Violation of any of the foregoing may result in immediate termination of your license to access or use the Site and may subject you to state and federal penalties and other legal consequences. We reserve the right, but shall have no obligation, to investigate your use of the Site in order to (1) determine whether a violation of the Terms of Use has occurred or (2) comply with any applicable law, regulation, legal process or governmental request.
No Endorsement
We do not control the User Content posted on the Site and, as such, we make no representations or warranties regarding User Content or its truthfulness, accuracy, reliability, integrity or quality. We do not determine whether User Content violates the rights of others, and we have no control over whether User Content is of a nature that you or other users may find offensive. User Content includes the opinions, statements and other content of third parties, not us. You acknowledge and agree that the information and views expressed by you and other users in User Content appearing on the Site do not necessarily reflect our views or those of our content providers, advertiser, sponsors, affiliated or related entities, and we do not support or endorse any User Content or any other content posted by you or any other user on or otherwise accessible through the Site.
Our Right to Use User Content
You do not have to submit anything to us, but if you choose to submit any User Content to the Site, it will be deemed non-proprietary and non-confidential and may be used by us, our affiliates or others without restriction. You represent and warrant that you own or otherwise control any and all rights in and to the User Content that you submit and that our public posting and use of that User Content will not infringe or violate the rights of any third party in any manner, including without limitation any privacy rights, publicity rights, copyrights, contract rights or any other intellectual property or proprietary rights. By submitting, sending, posting, uploading, modifying or otherwise providing information, material, or any other communication to us including User Content, whether solicited or unsolicited, you grant us and our designees the royalty-free, fully paid, unrestricted, worldwide, perpetual, irrevocable, non-exclusive, and fully transferable, assignable, sublicensable right and license to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, improve, distribute, commercialize, perform, or display such User Content (in whole or in part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed for any purpose, including, without limitation, advertising and promotional purposes, reproduction, transmission, publication, broadcast and posting without any further consent by you or notice, credit and/or compensation to you or any third parties. You also hereby do and shall grant each user of the Site a non-exclusive license to access your User Content through the Site, and to use, edit, modify, reproduce, distribute, prepare derivative works of, display and perform such User Content. We and our designees also have the right, but not the obligation, to use your user name (and real name, image, likeness or other identifying information, if provided in connection with User Content), city and state in connection with broadcast, print, online or other use or publication of your User Content. We and our designees may use or otherwise transfer, remove or dispose of any and all User Content without restriction and users of the Site shall not be entitled to any compensation whatsoever for any such use, transfer or disposition of User Content by us. Notwithstanding the foregoing, personally identifiable data, if any, included in User Content shall be handled in accordance with our Privacy Policy.
Transmitting Materials
You understand that the technical processing and transmission of the Site may involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. We assume no responsibility for the deletion or failure to store postings or other information submitted by you or other users of the Site.
You agree that you will not harvest, collect or store information about the users of the Site or the User Content or use such information for any purpose inconsistent with the purpose of the Site or for the purpose of transmitting or facilitating transmission of unsolicited advertising, junk or bulk electronic mail or communications. You may not: (i) take any action that imposes or may impose (as determined by Us in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; (ii) interfere or attempt to interfere with the proper working of the Site or any activities conducted on the Site; (iii) bypass any measures we may use to prevent or restrict access to the Site or portions thereof (or other accounts, computer systems or networks connected to the Site); (iv) run any form of auto-responder or “spam” on the Site; (v) use manual or automated software, devices, or other processes to “crawl” or “spider” any page of the Site; or (vi) harvest or scrape any content from the Site.
Product Availability
The availability of the products and services described on the Site, and the descriptions of such products and services, may vary based on location and timing.
Auto Refill
This site may offer you the opportunity to subscribe to auto-refill your purchase. Your subscription will continue until you cancel it. A recurring charge (in the amount of the product selected for auto replenishment) will be automatically charged to your credit card each time the order ships. The shipment schedule will follow the frequency you requested when you selected the product. There is no minimum term of the subscription and no minimum purchase obligation.
Orders, Prohibition on Reselling
While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
All orders shipped are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
You may not purchase any item from this site for resale by you or any other person. The prices displayed on the site are quoted in U.S. dollars and are intended to be valid and effective only in the United States. We have the right to refuse or cancel orders placed, including but not limited to orders where product(s) is listed at an incorrect price regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account.
Intellectual Property Rights
The Site, and all of its contents, including but not limited to articles, other text, photographs, images, illustrations, graphics, video material, audio material, including musical compositions and sound recordings, software, logos, titles, characters, names, graphics and button icons, excluding User Content (collectively “Proprietary Material”), are protected by copyright, trademark and other laws of the United States, as well as international conventions and the laws of other countries. The Proprietary Material is owned or controlled by Dermablend or by other parties that have provided rights thereto to Dermablend.
Except as otherwise provided in these Terms of Use or without our express prior written permission, you may not, and agree that you will not, use, publish, reproduce, display, publicly perform, create derivative works from, reverse engineer or decompile, disassemble, distribute, license, transfer, sell, copy, post, enter into a database, upload, transmit or modify the Proprietary Material or any portion thereof, for any purpose or by any means, method, or process now known or later developed. Modification of the materials appearing on the Site or use of such materials for any other purpose is a violation of our copyright and other proprietary rights.
Claims Regarding Copyright Infringement
Dermablend respects the intellectual property rights of others. If you are a copyright owner or an agent thereof and believe that any User Content or other content on the Site infringes your copyright, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing our Copyright Agent with the following information in writing (see 17 U.S.C § 512(c)(3) for further detail):
- A physical or electronic signature of the owner or a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit us to locate the material;
- Information reasonably sufficient to permit us to contact you, such as your name, address, telephone number, and, if available, your email address;
- A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
- A statement, under penalty of perjury, that the information in the above notification is accurate and that you are, or are authorized to act on behalf of, the owner of an exclusive right that is allegedly infringed.
If you fail to comply with all of the requirements set forth above, your DMCA notification may not be effective. Our designated Copyright Agent to receive notifications of claimed infringement is:
Dermablend LLC
11910 Parklawn Drive, Suite P
Rockville, MD 20852
cs@dermablend.com
After receiving an effective notification of claimed infringement, we will process and investigate the claim and, if appropriate, will act expeditiously to remove or disable access to material claimed to be infringing. We also will take reasonable steps promptly to notify the uploading user that the material has been removed or disabled at your request.
This notification process does not limit Dermablend's ability to exercise any other rights or pursue any other remedies it may have to address claims of infringement.
Account Termination:
It is our policy to terminate, in appropriate circumstances, the accounts or access of users who repeatedly infringe copyrights.
Account Termination
We may, in appropriate circumstances, terminate your account for the Site and any or all affiliate websites if you are a repeat infringer. If you believe that a user is a repeat infringer, please follow the instructions above to contact our Copyright Agent and provide information sufficient for us to verify that the user is a repeat infringer.
Third Party Websites and Links
You may be able to link to third party Websites, services or resources on the Internet from the Site, and third-party Websites, services or resources may contain links to the Site (collectively, “Linked Sites”). We are not responsible for the content, availability, advertising, products, services or other materials of any such Linked Sites, or any additional links contained therein, and our inclusion of links to the Linked Sites on the Sites does not imply that we endorse or approve of any materials contained on, or accessible through, the Linked Sites. In no event shall we be liable, directly or indirectly, to you or any other person or entity for any loss or damage arising from or occasioned by the creation or use of the Linked Sites or the information or material accessed through these Linked Sites.
Third Party Merchants
The Site may enable you to order and receive products, information and services from businesses that are not owned or operated by us. The purchase, payment, warranty, guarantee, delivery, maintenance, and all other matters concerning the merchandise, services or information, opinion or advice ordered or received from such businesses are solely between you and such businesses. We do not endorse, warrant, or guarantee such products, information, or services. We will not be a party to or in any way responsible for monitoring any transaction between you and third-party providers of such products, services, or information, or for ensuring the confidentiality of your transactions.
We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
Advertisements, Sponsorships, Co-Promotions and Other Partnerships
We may display advertisements for the goods and services of a third party on the Site, including in connection with co-promotions, sponsorships and other similar partnership arrangements. We do not endorse or represent and are not responsible for the safety, quality, accuracy, reliability, integrity or legality of any such advertised goods or services.
Contests
This Site may, from time to time, contain contests that offer prizes or that require you to submit material or information about yourself. Each contest has its own rules, which you must read and agree to before you may enter.
Events
You may be invited or asked to attend events we sponsor, or events held by other members and users of the Site which are not in any way associated with us (collectively, “Events”). Your participation in any Events is at your own risk.
1-on-1 Video Consultation Services
This site may allow you to use a video consultation feature either with automated tools, a live consultation with a beauty advisor, or both. By using the service, you agree to allow to activate your camera to connect automated tools, live consultation with a beauty advisor, or both. A video consultation is a live experience and will not be recorded.
When participating in a live consultation with a beauty advisor, the beauty advisor can answer your questions, recommend products, and, where available, allow you to virtually try products during the live consultation. You will be able to see the recommend products during the experience, and you can shop and buy products after the video consultation has ended. To help us in providing you with the best experience and advice, the beauty advisor is informed about the page you were consulting when you connected to this service.
By using video consultation features, you agree to be bound by these Terms of Use and comply with its provisions, including provisions related to User Conduct.
Use of Software
We may make software available for you to download or use. Such software will be subject to the terms of the license agreement that accompanies it. If there is no license agreement presented to you with the software, then the following license, in addition to the other terms of these Terms of Use govern your use of such software. We grant you a personal, non-exclusive, non-transferable, limited license to install the software on any single computer. The software is protected by copyright and other intellectual property laws and treaties and is owned by us or our suppliers. You may not: (i) copy, sell, redistribute, rent, lease or otherwise transfer the software or any of the limited rights you receive hereunder; (ii) incorporate it or any portion of it into another product; (iii) reverse engineer, decipher, decompile, or disassemble the software or otherwise attempt to derive the source code or underlying ideas or algorithms of the software or any portion of the software, including without limitation any application or widget (except where expressly permitted by law); (iv) export, re-export, transfer and/or release the software, related technology, or any product thereof, for any proscribed end-use, or to any proscribed country, entity or person (wherever located), without proper authorization from the U.S. and/or foreign government; (v) modify, translate, adapt, or create derivative works from the software or any portion of the software in any way or remove proprietary notices in the software. You agree to abide by all laws and regulations in effect regarding your use of the software. You may not authorize or assist any third party to do any of the things prohibited in this paragraph.
We may automatically check your version of the software and update it to improve its performance and capabilities. If you shut down the software during an automatic update or otherwise interfere with the installation of the update, the software may be damaged and/or cease to operate.
Termination
We may terminate or suspend your access to the Site, delete your profile and any content or information that you have posted on the Site and/or prohibit you from using or accessing the Site (or any portion, aspect or feature of the Site) for any reason, or no reason, at any time in our sole discretion, with or without notice to you, effective immediately, which may result in the forfeiture and destruction of all information associated with you and your activities in connection with the Site. If you wish to terminate your account, you may do so by following the instructions on the Site. Any fees paid hereunder are non-refundable. In the event of termination, you will still be bound by your obligations under these Terms of Use.
Governing Law; General Information
We control and operate the Site from our offices in the State of New York, United States of America. While we invite visitors from all parts of the world to visit the Site, visitors acknowledge that the Site, and all activities available on and through the Site, are governed by the laws of the United States of America and the laws of the State of New York. We do not represent that materials on the Site are appropriate or available for use in other locations. Persons who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with local laws.
You agree that the laws of the State of New York, excluding its conflict of laws rules, and these Terms of Use, our Privacy Policy and any other policies posted from time to time on the Site applicable to your use of the Site shall govern your use of the Site. Please note that your use of the Site may be subject to other local, state, national, and international laws. You expressly agree that exclusive jurisdiction for any claim or dispute with us (or any of our affiliates) or relating in any way to your use of the Site resides in the courts of the County of New York, State of New York, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the County of New York, State of New York, in connection with any such dispute and including any claim involving us or our affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers and content providers.
Arbitration
By using this Site, you agree that Dermablend or one of its affiliates at its sole discretion, may require that: (1) any and all disputes and causes of action related to or connected with these Terms, the Site, and the related offerings shall be resolved individually, without resort to any form of class action, and exclusively by final and binding arbitration under the rules of the American Arbitration Association and held at the AAA regional office nearest the participant; (2) the Federal Arbitration Act shall govern the interpretation, enforcement and all proceedings at such arbitration; and (3) judgment upon such arbitration award may be entered in any court having jurisdiction. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights under this contract.
A printed version of the Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
These Terms of Use are the entire agreement between you and us with respect to the Site and any User Content and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and us with respect to those matters. If any provision of these Terms of Use is found to be illegal or unenforceable, the remainder of the Terms of Use shall be unaffected and shall continue to be fully valid, binding, and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. No agency, partnership, joint venture, or employment relationship is created as a result of these Terms of Use, and neither party has any authority of any kind to bind the other in any respect.
Notices
Unless otherwise specified in these Terms of Use, all notices under these Terms of Use will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or email; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service.
Please feel free to contact us via one of the methods described on our Contact Us page. You agree that we may send notices to you regarding your use of the Site by means of electronic mail, a general notice posted on the Site or by written communication delivered either by overnight courier or U.S. mail to your email or mailing address as appearing in our records from time to time.
These Terms of Use were last updated January 2021.
Privacy Policy
DERMABLEND. DEDICATED TO THE SCIENCE OF BETTER MAKEUP
PRIVACY POLICY
UPDATED: APRIL 2023
CALIFORNIA CONSUMERS: If you are a California resident and wish to exercise your rights under the California Consumer Protection Act, click here.
OUR COMMITMENT TO OUR CONSUMERS
We are committed to building a lasting and meaningful relationship with you, our consumer, and we recognize that this relationship must be built on mutual trust. This privacy policy sets forth how we collect, use and safeguard information you entrust with us. Dermablend, LLC collects data to provide you the best products, beauty experiences and personalization from our brands.
Everything we do, and the data we collect, is in pursuit of giving you a better beauty experience.
- With personalized products, services and offers
- We respect your privacy and choices. You can opt-out at any time
- We do not sell your data
- We require partners to abide by the law and protect your information
- We will continue to evolve and update our privacy and security practices because retaining your trust is important to us.
Our detailed privacy policy below describes the types of information we collect from you directly, from your interactions with us (on our sites, mobile apps, digital tools (collectively, “Sites”) and advertising), how we use it, how we protect it, and your rights as our consumer. This policy is for consumers and visitors of our Sites in the United States only. Visitors from other countries should visit the Dermablend, LLC brand site for your part of the world. If you have any questions or concerns, please contact us by one of the options listed at the end of this notice.
This privacy policy does not cover information that you submit on third party websites, apps, social platforms (“Platforms”) even if we communicate with you on those sites. For example, if you post something on Facebook, Twitter or You Tube, that information is governed by the privacy policies on those Platforms.
HOW WE COLLECT INFORMATION
Dermablend, LLC collects information that you provide to us, from your engagement with our brand sites and platforms, advertising, media, and from third parties who have your consent to share it. For a list of categories of information, we collect please see How We Collect Information (USA) below.
WHY WE USE DATA
Everything we do, and the data we collect, is in pursuit of bringing beauty experiences to your life
We use data to communicate with you about our beauty products, services, answer questions and create better experiences. We use data for tailored advertising and communications.
We may combine information that we collect via one method (e.g., from a website, our digital advertising) with another method (e.g., an offline event). We do this to get a more complete view of your preferences for our beauty products and services, which, in turn, allows us to serve you better and with more customization and better beauty products. For a list of purposes for which we use information we collect, please see Why We Collect Data below.
HOW WE SHARE INFORMATION
We share information with the third parties (vendors, agencies and businesses) that help us run our sites, our business, and retail our products to further Dermablend, LLC's beauty mission. We do not sell your data. While we do not sell personal information, we may disclose to our service providers with controls such as prohibiting re-use or sale to prevent fraud, when required by law or authorities and in the event of a sale or reorganization of our company. For more information about how we share information, please see How We Share Information below.
YOUR CHOICES
You can unsubscribe from our sites at any time. You can also opt-out of interest based advertising as well as SMS messaging, push notifications. For more information about how we share information, please see How We Share Information below.
DETAILED PRIVACY POLICY
HOW WE COLLECT INFORMATION (USA)
Dermablend, LLC collects information that you provide to us, information from your engagement with our Sites, advertising and media, and information from third parties who have gained your consent to share it. We may combine information that we collect via one method (e.g., from a website, digital advertising engagement) with another method (e.g., an offline event). We do this to get a more complete view of preferences for our beauty products and services, which, in turn, allows us to serve you better and with more customization and better beauty products.
Here are some examples of the categories of information we collect and how we may use it:
|
Categories of Personal Information |
Examples |
|
Identifiers |
· Name · Address · Telephone number · Mobile number · Online identifiers · Internet Protocol address · E-mail address · Social handle or moniker · Device identifiers |
|
Payment Information |
· Credit or debit card information |
|
Legally Protected Characteristics |
· Gender |
|
Purchasing Information |
· Products or services purchased, obtained, or considered · Other purchasing or consuming histories · Loyalty activity and redemption |
|
Geolocation Data |
· General location information · Precise information about your location if you allow us to collect it |
|
Audio Visual Information |
· Photographs that you upload or share with us · Call center recordings |
|
Inferences drawn from any of these personal information categories |
· Beauty and related preferences · Characteristics · Behaviors on and off site · Purchase patterns · Demographic · Household |
SOURCES OF DATA
Personal Information You Provide
When you create an account on a Dermablend, LLC site, make purchases with us (online or in-store), join a loyalty program, enter a contest, share photograph, video or product reviews, call our Consumer Care Center, sign up to receive offers or email, we collect the information that you provide to us. This information includes Personal Information (information that can be used to identify you as an individual) such as your name, social media handle, email, telephone number, home address, and payment information (such as account or credit card number). If you use a chat feature on our Sites, we collect the information you share during the interaction. We also collect information about your beauty preference, your use of our Sites, demographic, and interests so that we can customize your beauty experiences.
If you use one of our virtual try on features, we may collect and store your image(s), for example, if you use social sharing to send your image to a friend or post it online or if you save it to your profile.
You may also be able to register and log in to our Sites or chat features using your social media account, such as Facebook or Google. These platforms may ask your permission to share certain information with us (e.g. name, gender, profile picture) and all information is shared subject to their privacy policies. You can control the information that we receive by changing your privacy settings offered by the relevant social media platform.
Information We Automatically Collect
We collect some data automatically when you use our Sites. We may obtain information by automated means such as through cookies, pixels, web server logs, web beacons, and other technologies described below. Information collected via automated means include identifiers (e.g., IP address, device ID, cookie ID, mobile advertising identifier), internet or network activity (e.g., browsing and search history, interactions with our websites or applications).
Cookies and Other Technologies: Our Sites, applications, email messages, and advertisements may use cookies and other technologies such as pixel tags and web beacons. These technologies are used help us to (1) remember your information so you do not have to re-enter it, (2) track and understand how you use and interact with our Sites, (3) tailor the Sites and our advertising around your preferences, (4) manage and measure the usability of the Sites, (5) understand the effectiveness of our content, (6) otherwise enhance the Sites and our beauty offerings, and (7) protect the security and integrity of our Sites.
Cookies:
These are the types of cookies to monitor we use on our website:
- Essential Cookies. These cookies are essential for the website to function or provide access to features and functionality on the website. They are usually set in response to actions requesting services, such as setting your privacy preferences, logging in, or filling in forms. They also enable enhanced website functionality and personalization. These cookies (or similar technologies) are essential for the website to function, provide access to features and functionality on the website, and cannot be switched off. They are usually set in response to actions requesting services, such as setting your privacy preferences, logging in or filling in forms. These are also used in connection with website functionality, like web chat services, product recommendations, predictive sort, product search, and commenting and rating systems. Providers of these services may use their own analytics cookies (or similar technologies) to measure performance of our these services. You may be able to use your browser's settings to block or alert you about these cookies, but some parts of the site may not work properly.
- Analytics Cookies. These cookies (or similar technologies), including Google Analytics, allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We also have enabled Google Analytics Advertising Features to share information with Google about your use of this site to allow us to deliver relevant and personalized advertising or content to you on other sites. We have enabled the following Google Analytics Advertising Features: Remarketing with Google Analytics, Google Display Network Impression Reporting, Google Analytics Demographic and Interest Reporting, and integrated services that require Google Analytics to collect data for advertising purposes, including collecting data via marketing cookies and identifiers. You can learn more about how Google Analytics processes information here: Google Analytics Terms of Use and Google Privacy Policy. You can also download and install the Google Analytics browser plugin available here that allows you to disable Google Analytics across all websites.
- Marketing Cookies: These cookies may be set through our site by our advertising partners, who use this information to build a profile of your interests to show you relevant adverts (for us or other advertisers) on other sites or to other devices connected to you (cross-device advertising).
For more information about marketing cookies, please see “Interest-Based Advertising and Ad choices”, below. For information on managing cookies, please see “Choices”, below.
Other Technologies:
- Device Identifiers: We and our third party service providers automatically may collect an IP address, mobile advertising identifier, or other unique identifier information ("Device Identifier") for the computer, mobile device, technology or other device (collectively, "Device") you use to access the Sites or on third party websites that publish our advertising. A Device Identifier is a number that is automatically assigned to your Device when you access a web site or its servers, and our computers identify your Device by its Device Identifier. For mobile devices, a Device Identifier is a unique string of numbers and letters stored on your mobile device that identifies it. We may use a Device Identifier to, among other things, administer the Sites, help diagnose problems with our servers, analyze trends, track users’ web page movements, help identify you and your shopping cart, deliver advertising and gather broad demographic information. Most mobile devices will allow you to turn off sharing or reset a Device Identifier.
- Mobile Services/Apps: Certain of our mobile apps and tools offer opt–in, geo–location services and push notifications. Geo-location services provide location–based content and services, such as store locators, local weather, promotional offers and other personalized content. Push notifications can include discounts, reminders or details about local events or promotions. Most mobile devices allow you to turn off location services or push notifications. If you consent to location services, we will collect information about the Wi–fi routers closest to you and the cell IDs of the towers closest to you to provide location–based content and services.
- In-Store Analytics: We may use certain in-store wireless services (such as Wi-Fi networks and Bluetooth beacons) to automatically information about visitors to our stores. Our Wi-Fi routers capture certain data from mobile devices that interact with the router, including information about your mobile device (such as a MAC Address and signal strength data). Bluetooth beacons are small devices that broadcast a Bluetooth signal to map nearby Bluetooth-enabled mobile devices. We may use the data collected from these in-stores wireless services to provide operational insights such as foot traffic volumes and how customers move through our stores.
- Pixels: In some of our email messages, we use click through URLs that will bring you to content on our sites. We also use pixel tags to understand whether our emails are read or opened. We use learning from this information to improve our messages, reduce frequency of messages to you or determine interest in content we share.
Information from Third Parties: We receive information from third party partners, such as publishers that run our advertising, and retailers who feature our products. This information includes marketing and demographic data, analytics information, and offline records. We may also receive information from other companies that collect or aggregate information from publicly available databases or if you consented to allow them to use and share your information. This might be de-identified information about purchasing patterns, location of shoppers and sites that are of interest to our consumers. We also collect information about users who share common interests or attributes (e.g. color treated hair) to create user “segments,” which help us to better understand and market to our customers. We may use your data as part of health-related segments about non-sensitive conditions such as dry skin.
Social Platforms. You also can engage with our brands, use chat or try-it-on features, applications, log into our sites via social media platforms, such as Facebook (including Instagram) or Google. When you engage with our content on or through social media or other third party platforms, plug-ins, integrations or applications, these platforms may ask your permission to share certain information with us (e.g. name, gender, profile picture, likes, interests, demographic information). Such information is shared with us subject to platform privacy policy. You can control the information that we receive by changing your privacy settings offered by the relevant social media platform.
WHY WE COLLECT INFORMATION?
Everything we do, and the data we collect, is in pursuit of bringing beauty to your life. We use information for beauty to provide better products, services, customization and offers from Dermablend, LLC. For example, we use information to:
- provide tailored and personalized content, services, advertisements and offers
- respond to questions and providing news, emails/communication from us
- administer and manage your account or loyalty program membership
- verify your identity and detect and prevent fraud
- fulfill product purchases and processing payments
- contact you, send notice of changes to a Dermablend, LLC LLC policy
- analyzing use of our products and services to improve effectiveness of our Sites, stores, customer service, and product offerings
- conduct research and analytics
- develop new products and services
- allow log in, sharing and use of our content with a social media account
- provide shipping and other rewards from your selected third party providers (such as ShopRunner)
- post your content and consumer reviews on the Sites, our social media pages and related third party sites that retail or feature our brands and products
- maintain the security of our products, services, and systems
- enforce our terms of use and complying with applicable laws
- protect our rights, property, and safety or the rights, property, and safety of others
- For corporate governance, including mergers, acquisitions, and divestitures
HOW WE SHARE INFORMATION
We will not sell your Personal Information to third parties:
Third Parties Providing Services On Our Behalf: We share information with third party service providers fulfilling the above purposes on our behalf, including service providers that host or assist with technical operation of our Sites,; information technology vendors that provide information technology services; analytics, and research vendors; fraud prevention, legal, compliance, and risk management vendors; order processing fulfillment vendors who process orders, transactions and payments, provide customer service, loyalty program administration, and redemption services; marketing and advertising vendors, social media, or other third parties that participate in or administer our promotions, contests, sweepstakes, surveys or provide marketing or promotional assistance. We may also share information with third parties to help us identify your online preferences, including the ads with which you interact. This data may be matched with information that we process about you to provide a better experience using our websites and products. These third parties are not permitted to use Personal Information for their own independent marketing or business purposes. We may also share non-identifying information, such as aggregate statistics or usage information, with third parties.
Categories of Information shared include identifiers, internet or network activity, geolocation data, purchasing information, protected classifications, professional or employment-related information, audio-visual information, geolocation information, payment information, and inferences generated from the foregoing categories of information.
Your Agreement To Have Your Personal Information Shared: In connection with advertising or our Sites, you may be asked to receive information and/or marketing offers from someone else, or to otherwise consent to the sharing of your information with a third party, including social networking sites such as Facebook or Twitter. For example, we share information (via cookies) with third party marketing and advertising networks and social media to serve you tailored and personalized advertisements when you permit the use of cookies via our cookie manager. If you agree to have your Personal Information shared with a third party, it will be subject to the privacy policy and business practices of that third party.
Business Transfers: We share information with other entities and affiliates of the Ambi Enterprises Group, our parent company. As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or our assets, or assets related to the Sites, Personal Information, and any other information that we have collected may be disclosed to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.
Legal Disclosure: Dermablend, LLC may transfer and disclose information, including your Personal Information, and any other information that we have collected, to third parties to comply with a legal obligation; when we believe in good faith that the law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our Terms of Use or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to our Sites or the public.
YOUR PRIVACY RIGHTS, YOUR CHOICES
You may change your preferences and unsubscribe from email services from our brands by: (i) modifying your registered user information on the Sites; (ii) sending us an e–mail to the email address listed in Contact Us located at the end of this notice; or (iii) following the unsubscribe instructions in the communication that you receive.
In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the Sites. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.
We will retain your Personal Information for as long as your account is active or as needed to provide you services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your Personal Information to provide you services, contact us via one of the methods listed in Contact Us located at the end of this Privacy Notice. We do not control certain privacy settings and preferences maintained by our social media partners like Facebook and Twitter. If you wish to make changes to those settings and preferences, you may do so by visiting the settings page of the appropriate social media site.
MOBILE
You may at any time opt out from push notifications and allowing Dermablend, LLC to access location data by adjusting the permissions in your mobile device. You can stop all further collection of information by our mobile applications by uninstalling the mobile application. Please note that if you uninstall the mobile application from your mobile device, the unique identifier associated with your mobile device will continue to be stored. If you re-install the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.
COOKIES; INTEREST-BASED ADVERTISING AND ADCHOICES
If you would prefer not to accept cookies, you can manage your cookie preferences by clicking on the “Cookie Settings” button located on the bottom of the website homepage. You cannot disable essential cookies. We use certain analytics services, such as Google Analytics, to gather information about our site visits or mobile app usage. To learn more about Google Analytics, including opting out of Google Analytics, click here.
You can also change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; or set your browser to automatically reject any cookies. However, please be aware that some features and services on our Sites may not work properly because we may not be able to recognize and associate you with your account. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests. To learn more about cookies, please visit http://www.allaboutcookies.org.
We use third party companies to serve advertisements, measure the performance and engagement with our ads, provide analytic, preference, and interest information. In some instances, these ad network providers, social platforms, sponsors, and/or analytics service providers may use their own tracking technology to capture information about your device, use and engagement online.
We may recognize your information across different devices that you use or log in from (i.e. computers or mobile devices.) We may recognize that one cookie ID (i.e. from a computer) may be connected to another device (i.e. smart phone) by the device ID or log in. This may result in you searching for one of our products on one device but seeing an ad later for that product on another device. By knowing what devices are being used by a person or household helps us limit the number of times you may see the same ad across different devices. We may also combine information we collect from your devices with other information we have about you, such as your account information, services, transaction history, and interaction with our sites.
You can opt out of receiving targeted advertising through the Network Advertising Initiative (NAI) Opt–Out Page. Options are Device-specific, so if you use multiple Devices, you should opt out on each one. You can also opt out of certain targeted advertising programs by clicking on the AdChoices icon that appears on our Site footers and may appear on our advertising. Even if you opt-out of targeted advertising, you may still see our advertisements while you are browsing, but they may not be targeted to you based on your interests.
Some social networks (i.e. Facebook), allow you to exercise ad choices, limit data collection and clear your history on that platform as well. For your convenience we have provided the links to some of the social networks:
Facebook - https://www.facebook.com/ads/preferences/?entry_product=education_page
Instagram - https://www.facebook.com/ads/preferences/?entry_product=education_page
Twitter - https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads
Google - https://adssettings.google.com/authenticated
TEXT/SMS MESSAGE CONSENT AND OPT-OUT
If you choose, you can provide your mobile phone number to receive text message alerts from our stores or sites to receive product and/or event information, tips or promotions. You agree that by providing your mobile phone number you expressly consent to receive automated marketing text messages from us to the mobile phone number provided. Consent is not required to purchase goods or services. Message and data rates will apply and you should check the rates of your mobile carrier. You can opt out from further text marketing communications by texting STOP to the SMS number used by Dermablend, LLC LLC to contact you.
We may share your mobile phone number with service providers with whom we contract to assist us with the above activities, but we will not share your mobile phone number with third parties for their own marketing purposes without your consent. Text Messages are distributed via third party mobile network providers and, therefore, we cannot control certain factors relating to message delivery. Depending on the recipient's mobile carrier, it may not be possible to transmit the text message to the recipient successfully; nor is content available on all carriers. We do not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures.
YOUR CALIFORNIA RIGHTS:
The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. This section describes your rights and how you can submit your request to us. We do not sell personal information.
Access to Information
You have the right to request that we disclose information about our collection and use of your personal information over the past 12 months, including:
- Categories of personal information we collected
- Categories of sources for the personal information we collected
- Our business purpose for collecting personal information
- The categories of third parties with whom we share that personal information
- The specific personal information we collected about you
Deletion
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny a deletion request where retaining the information is necessary for us or our service providers. For example, data may need to be kept to:
- Complete a sales transaction for which we collected the personal information (such as the sale of our beauty products to you)
- Track consumer complaints or product issues
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity
- Comply with a legal obligation
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us
Submitting a Request
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative of a California resident who wishes to make a request.
We may not be able to respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will ask you for the email information that you used to interact with us or sign up for a loyalty, email or to make purchases along with other information you submit (such as contact information like name, address, phone number) and the information we have in our systems, to help verify your identity or authority to make the request and confirm that your information is in our system. Information provided to submit a request will only be used for request purposes.
You may designate an agent to submit requests on your behalf. We will need the agent to provide us with your signed permission to act on your behalf. We may also require you to verify your identity with us directly and confirm that you provided the agent permission to submit the request on your behalf.
Timing
We will endeavor to respond to a verified consumer request within 45 days. If we require more time, we will inform you of the reason and extension in writing.
We do not charge a fee to process or respond to a verified consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will provide explanation and a cost estimate prior to completing the request.
You may only make a request for access or data portability twice within a 12-month period.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights.
Rewards Offers/Programs Calculation
We may offer incentives, such as a coupon, discount on purchase, or loyalty points, in exchange for personal information (e.g. email sign-up). We generally do not assign monetary or other value to personal information. If, however, we are required by law to assign such value, we have valued the personal information collected and used as based, in part, on the value of consumer trail of new products and sharing future offers tailored to your interest with competitive value. The value is a practical and good-faith effort often involving the (i) categories of personal information collected (e.g., names, email addresses), (ii) the transferability of such personal information for us, (iii) the discounted price offered, (iv) the volume of consumers enrolled in our programs, and (v) the product or service to which the programs, or price or service differences, applies. The disclosure of the value described herein is not intended to waive, nor should be interpreted as a waiver to, our proprietary or business confidential information, including trade secrets, and does not constitute any representation with regard to generally accepted accounting principles or financial accounting standards.
ADDITIONAL INFORMATION
Under the laws of several states, Website and online service operators are required to disclose how they respond to web browser “do not track” signals. Dermablend, LLC does not currently take actions to respond to Do Not Track signals as a uniform standard for such response has not yet been established.
Website and online service operators in several states are required to disclose whether third parties may collect personal information about their users’ online activities over time and across different sites when the users use the operator’s website or service. Third parties that have content or services on our Sites such as a social feature, analytics service, or an advertising network partner, may obtain information about your browsing or usage habits.
If you are a minor under 18 and have a profile on a Dermablend, LLC Site, you may ask us to remove reviews or other content that you posted on the site by writing to us at the address listed at the end of this notice and providing as much detail as possible (i.e. date and caption) as to the post(s) you want removed. Please note that processing your request does not ensure complete or comprehensive removal of content that you posted.
CHILDREN: Dermablend, LLC’s sites are not directed to children under 13. We do not knowingly collect, use or disclose personally identifiable information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her Personal Information without the parent/guardian's consent. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to delete such information from our records. If you believe that we might have any information from or about a child under age 13, please contact us through one of the methods listed in the Contact Us section at the end of this notice.
Parental Consent: Minors between 13 years of age and the age of majority in their state must ask their parent or guardian for permission to use any Dermablend, LLC properties. For Dermablend, LLC brands offering e-commerce, you may only make purchases if you are 18 years of age or older, or the age of majority in your jurisdiction of residence.
Parental participation: We strongly recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet and we encourage parents to teach their children about safe internet use practices.
SECURITY OF YOUR INFORMATION
Dermablend, LLC maintains reasonable safeguards to protect Personal Information against loss, unauthorized use, disclosure or destruction and when transferring information for processing and requires third parties providing services on our behalf to do the same. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us.
OTHER SITES
The Sites may contain links to third party sites that are not owned or operated by Dermablend, LLC. This includes links from advertisers, sponsors and/or partners that may use our logo(s) as part of a co–branding or co–marketing agreement. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies or practices. These other sites may send their own cookies or other tracking technologies to your device, they may independently collect data or solicit Personal Information and may or may not have their own published privacy policies. You should also independently assess the authenticity of any site which appears or claims that it is one of our Sites (including those linked to through an email or social networking page). The Sites may make available chat rooms, forums, message boards, and news groups. Remember that any information that you disclose in these areas becomes public information and is not subject to the provisions of this Privacy and Cookie Notice.
CONSENT TO PROCESSING OF INFORMATION IN THE UNITED STATES AND OTHER JURISDICTIONS
The Sites are governed by and operated in, and in accordance with the laws of, the United States, and are intended for the enjoyment of residents of the United States. Country or region specific web sites are available for Dermablend, LLC brands and products around the world. Dermablend, LLC makes no representation that the Sites are governed by or operated in accordance with the laws of any other nation. Given that we are an international business, our use of your information necessarily involves the transmission of data on an international basis. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that information we collect may be transferred to and processed in the United States. By using the Sites, or providing us with any information, you (a) acknowledge that the Sites are subject to the laws of the United States, (b) consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen, and (c) waive any claims that may arise under those laws.
CHANGES AND POLICY UPDATES
Please note, we may change information on the Sites and/or this Privacy Policy at any time and any changes will be effective immediately upon the publication of revisions.
CONTACT US
If you have any questions about Privacy, please contact us at:
Dermablend, LLC Customer Care
11910 Parklawn Dr, Ste P
Rockville, MD 20852
Re: Dermablend, LLC.com Privacy and Cookie Notice
Telephone: 1-800-662-8011
Or send us an e–mail at cs@dermablend.com